Training suck

Went through a horrendous training at Changi Airport yesterday, learnt nothing really useful after sitting on the same chair from 9.30am to 5pm. Oh, did I mention that all my promoters were late? The training started at 8.30am, thank goodness we were late if not we will have to go through another hour of hell. And YES, Wilson from LG mobile had a long and black face, when we arrived.

The training was about customer service, an overall view of what to do / what not to do in certain scenarios in Changi Airport. I thought the training was meant for the project I’m overseeing which is a 3 weeks long road show from 7am-10pm daily inside the departure area. What else is there to learn about CRM when I already went through abundant talks by many good speakers on my own? And with the number of CRM subjects I took up in school, my experience as a promoter, I believe I can teach this subject adding in a mixture of marketing and sales technique on the way.

Had some problems with a mother who demanded her child and his friends’ pay, she was a loud mouth and refused to talk things out in proper terms. I told her she needed to reveal her son and his friends name so I can check the details out for them. She insisted there was not a need and was reluctant to reveal anything. She said that tomorrow the boys will be heading down to the office and are willing to wait the whole day for their pay, she claims to be handling bills in her office, but she seems to ignore the fact that no company are allowed to issue payments without verifying the details. At last my manager spoke to her and she promised to reveal the details but failed to do so. But I managed to get the boys’ names with my source of contact. :)

The most burdensome issues were that she commerce in Chinese throughout the entire conversation. Damn. I was trying so hard to explain w/o having to use English terms in the process, but as usual, I failed miserably again. And I kept telling her I can’t do anything about the pay out as I do not handle finance. But I was willing to go the extra mile to get the details for her. She started calling me last night and I told her once I got the details I will get back to her, but I was stuck in a meeting from morning and when I did not answer her call and replied her via sms, she started saying I was playing tricks and all. And after that she questioned my dignity by claiming that I do not dare to answer the phone twice. I was not angry but was in shocked because; hey! I’m trying to help u here w/o any incentives ok..